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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Angela

Angela

August 18, 2026

5  out of  5
rating by Angela
"Heather was amazing handled quickly and as she said she would! Very Happy with this selection for auto insurance"
We responded:
"Angela, thanks for sharing your experience! It’s great to hear Heather was there when you needed her and provided prompt, reliable service with your auto insurance. We’re always here if you have questions or need a hand down the road!"
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Natalie Veasey

August 17, 2026

5  out of  5
rating by Natalie Veasey
"My Experiance today was quite pleasant."
We responded:
"Thank you, Natalie! I'm happy to know you had a positive experience with our office. We’re committed to providing excellent service and are always here to assist you with your insurance needs. Let us know if there's anything else we can do for you!"
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brian hinkle

August 12, 2026

5  out of  5
rating by brian hinkle
""
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Ashley P

August 7, 2026

5  out of  5
rating by Ashley P
"Kim is professional, efficient, and have excellent rates. Best customer service experience. Highly recommend."
We responded:
"Thank you for your recommendation, Ashley! We're delighted to hear that Kim provided you with a professional and efficient experience, along with excellent rates. Our team is committed to delivering the best customer service, and it's great to know we met your expectations. If you ever need assistance with your insurance needs, feel free to reach out."
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Shalein Hamilton

August 5, 2026

5  out of  5
rating by Shalein Hamilton
"Very friendly and helpful staff."
We responded:
"Thank you for choosing our agency, Shalein! We're glad to hear that our team was friendly and helpful during your visit. If you ever need assistance with your insurance coverage, feel free to reach out to us."
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Rachel Harrison

August 4, 2026

5  out of  5
rating by Rachel Harrison
"Always friendly and helpful"
We responded:
"Rachel, your rating and kind words are a great reflection of the trust we work hard to build every day. Thank you for sharing it."
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Wanda Dixon

July 27, 2026

5  out of  5
rating by Wanda Dixon
"Great!"
We responded:
"Wanda, thank you for the review! We appreciate the opportunity to take care of your insurance needs. - Jeff Herman - State Farm Insurance Agent, Bartlett, TN"
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Teresa Salvador

July 10, 2026

5  out of  5
rating by Teresa Salvador
"Tanner has been very helpful getting us all setup for all our insurance needs when we moved from CA to TN. I highly recommend him and this agency."
We responded:
"Moving comes with plenty to manage, so we're happy Tanner was able to make the insurance side of things simple for you. Thank you for your recommendation, Teresa! We appreciate your trust and look forward to helping whenever you need us."
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Chantay Jordan

July 8, 2026

5  out of  5
rating by Chantay Jordan
"Mr tanner whatley was super nice and very helpful 10/10 I recommend I love my experience today thank you Mr tanner go see him today 👏💯"
We responded:
"It was a pleasure to hear about your experience, Chantay! We're glad Tanner was helpful and made your visit enjoyable. Thank you for your recommendation, and we appreciate the opportunity to serve you."
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Michelle Stevens

July 6, 2026

5  out of  5
rating by Michelle Stevens
"Kaitlyn is always so pleasant and helpful."
We responded:
"Thank you, Michelle, for your kind words about Kaitlyn. We're glad to hear she has been pleasant and helpful. We appreciate your feedback and support!"
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gerolyn taylor

June 18, 2026

5  out of  5
rating by gerolyn taylor
"Received information promptly"
We responded:
"Gerolyn, thank you for the 5-star review! I'm glad to hear that you received the information promptly. If you have any more questions, feel free to reach out anytime."
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Scott Moore

June 5, 2026

5  out of  5
rating by Scott Moore
"Kim was an absolute pleasure to work with."
We responded:
"Thank you, Scott, for your feedback! We're glad to hear that Kim made your experience enjoyable. If you need any further assistance, feel free to reach out."
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Christian Zoccola

May 11, 2026

5  out of  5
rating by Christian Zoccola
"Incredible customer service. The team always responds quickly and professionally. Very attentive and competitive pricing. Would recommend to anyone looking to move insurance providers/agents."
We responded:
"We appreciate your kind feedback, Christian! It’s wonderful to know our team’s professionalism and fast response made a positive impression. Thank you for your recommendation and continued support."
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Millicent Tyus

May 4, 2026

5  out of  5
rating by Millicent Tyus
"Thank you Tanner for an easy experience."
We responded:
"Thank you, Millicent, for your feedback. We're glad Tanner could make your experience smooth and straightforward. Your support means a lot to us."
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Lisa R

April 22, 2026

5  out of  5
rating by Lisa R
"I don’t take the time to write reviews often, but when someone delivers exceptional service, it deserves to be recognized—and HEATHER WINTERS at State Farm absolutely does.

From the very beginning, Heather set herself apart. Before working with her, I reached out to five other insurance companies and consistently felt rushed, dismissed, and left with unanswered questions. Heather was the complete opposite. She was patient, thorough, and genuinely committed to making sure I understood every detail. No matter how many times I asked questions—even the same ones—she never made me feel like a burden.

What truly stood out was her level of care and professionalism. She didn’t just “do her job”—she went above and beyond to ensure I felt confident and informed in my decisions. That kind of customer service is rare, and it’s something I genuinely value.

On top of that, Heather made the transition from an insurance company I had been with for 25 years feel seamless and stress-free. That’s no small thing, and she handled it with absolute professionalism and care.

Heather Winters represents exactly what you hope for when working with a company—knowledgeable, responsive, and deeply committed to the customer experience. Because of her, I not only feel confident in my coverage, but I also feel valued as a client.

If you’re looking for someone who truly cares and takes the time to get it right, Heather Winters is the one.

Thank you, Heather, for setting the standard for what outstanding customer service should look like."
We responded:
"Thank you, Lisa, for taking the time to share your experience with Heather Winters. We're glad to hear how her dedication and professionalism made such a positive impact on your transition to our agency. Your feedback is invaluable, and we'll be sure to pass along your kind words to Heather. Thanks again!"
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JaTara Odom

March 28, 2026

5  out of  5
rating by JaTara Odom
"Tanner was great and helped with all of my questions even though some were mundane! Great service and great people who set clear guidelines and help you understand them!"
We responded:
"Thank you, JaTara! I'm happy to hear that Tanner was able to assist you with all your questions. We strive to provide clear guidance and excellent service. If you need anything else, feel free to reach out!"
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Mark Wade

March 26, 2026

5  out of  5
rating by Mark Wade
"I spoke by phone and emailed with Brandy Wimmer in Jeff Herman's office. I needed to transfer coverage from a previous vehicle to my current vehicle. She was very helpful and patient with me. We have always received excellent service from State Farm, and Brandy was a stellar example of that helpfulness and professionalism."
We responded:
"Thank you, Mark! I'm happy to hear that Brandy provided you with such helpful and patient service during your vehicle coverage transfer. We strive to offer excellent service, and it's great to know that Brandy exemplified this. If you need anything else, feel free to reach out!"
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Whitney Deberry

March 26, 2026

5  out of  5
rating by Whitney Deberry
"She did a excellent job! I love it here at Statefarm!"
We responded:
"Thank you, Whitney! I'm happy to hear you had such a positive experience with us. Your satisfaction is our priority. Let us know if there's anything else we can assist you with!"
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JaxSky

March 25, 2026

5  out of  5
rating by JaxSky
"Courtney was very helpful."
We responded:
"Thank you, JaxSky! I'm glad to hear that Courtney was able to assist you. Our team is dedicated to providing excellent service, and it's great to know we met your expectations. If you need anything else, feel free to reach out!"
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Janice Spearman

February 28, 2026

5  out of  5
rating by Janice Spearman
"Isiah was polite, friendly. Professional and very knowledgeable about my homeowner and auto policies. I will definitely refer him to my family and friends."
We responded:
"Thank you for your review, Janice! I'm glad to hear that Isaiah provided you with such a positive experience. Your referrals mean a lot to us, and we appreciate your trust in our team. If you have any more questions or need assistance, feel free to reach out anytime!"
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Kelly Jones

February 10, 2026

5  out of  5
rating by Kelly Jones
"Courtney took care of me when I purchased a new vehicle and made the process easy."
We responded:
"Kelly, we're thrilled to hear about your positive experience with our staff! Providing excellent service and being informative are top priorities for us. Thanks for choosing us!"
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Antwon Dorsey

January 30, 2026

5  out of  5
rating by Antwon Dorsey
"Very professional and extremely informative"
We responded:
"Antwon, thank you for your review! I'm happy to know you found our service professional and informative. If you have any more questions or need further assistance, feel free to reach out. We’re here to help!"
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Armandi McNeil

January 29, 2026

5  out of  5
rating by Armandi McNeil
"To whom it may concern,

I wanted to appraise this highly trained, motivated, and driven individual beyond their respective job description. From the overall knowledge, customer service, and wholesome nature of our interaction felt as if was speaking with a long time colleague. I never have received knowledge, advice, and service like this a day in my life to this degree. I don’t know why he isn’t a franchisee himself, and whenever he is I’ll be the first to visit his office. Thank you for your commendable service, gratitude, and great time you’ve facilitated to me today. I anticipate a bright and hopeful future with all of you. Like a good neighbor, Tanner is there. Beyond the red shirt and khakis, this guy is the go to. Thank you for having me 🙏❤️"
We responded:
"Thank you, Armandi, for your wonderful feedback! I'm delighted to hear about your positive experience with Tanner. His dedication and expertise truly make a difference, and it's great to know you felt so supported and informed. We're excited to continue serving you and look forward to being there whenever you need us. Let us know if there's anything else we can do for you!"
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Greg Walsh

January 24, 2026

1  out of  5
rating by Greg Walsh
"Could not get my life insurance billing right after months of having the same issue. Ended up canceling it. Was talking to Shannon multiple times who kept assuring me that my issue was resolved but it wasn’t. Would not recommend!"
We responded:
"Thank you for taking the time to share your feedback. We’re truly sorry for the frustration you experienced with your billing. Your concerns have been escalated to our corporate billing team for further review. While situations like this are uncommon, we take them very seriously and are using this as a learning opportunity help us improve our processes while serving our customers’ needs. We appreciate you bringing this to our attention and wish you the best going forward."
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Kimberly Monroe

January 24, 2026

5  out of  5
rating by Kimberly Monroe
"Everyone is so nice and helpful."
We responded:
"Thank you, Kimberly! I'm happy to hear that you found our team nice and helpful. We’re committed to providing excellent service to all our customers. Let us know if there's anything else we can assist you with!"
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Robert Biggs

January 22, 2026

5  out of  5
rating by Robert Biggs
"Just checking on my cars insurance. Katelyn was a very big help."
We responded:
"Thank you, Robert! I'm happy to hear that Katelyn was able to assist you with your insurance needs. Our team is always here to help. Let us know if there's anything else we can do for you!"